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- Common questions
At Standard Life, we are committed to providing all our customers with excellent service. We want all our customers to be able to access our products and services, including those with visual, hearing, cognitive or motor impairments.
We want you to be able to communicate with us as easily as possible and we have adapted our services to make them accessible to everyone.
Services we offer in Alternative Formats
For customers with visual impairments we can give you a choice as to how you receive your correspondence. We can offer:
- Large Print
- Audio CD
Hearing or Speech Impaired
We can be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message.
Alternatively, if you have a text phone, you can call us on 0345 272 8841. Call charges will vary.
Accessibility refers to whether a website can be used by everyone, regardless of ability or the technology they are using. When a website is correctly designed and developed, all users should have equal access to the information and benefits.
A well designed website should be accessible to everyone of all abilities and disabilities. Therefore, this website follows best practice guidelines set out by the Web Content Accessibility Guidelines (WCAG) and aims to meet level AA. And, regular accessibility checks are performed to ensure the website continues to meet the guidelines.
If you have difficulty with seeing, hearing or words - or using a keyboard or mouse hard to use, you might want to access the information from AbilityNet.
Give us some feedback
Please contact us if you have trouble using our new design - we’ll be happy to improve it.