Contact us

If you’ve got questions about your Faithful + Gould Personal Pension Plan, then you’ve come to the right place to find out more.

Manage your pension online

You can manage your pension online or on your smartphone or tablet. You can see what your pension is worth, find out how much you and Faithful + Gould are paying, change or view your investments, and change your personal details.

Log in to online servicing

Speak to someone

ServiceContact

Queries about joining the Faithful + Gould Personal Pension Plan

If you haven’t joined the Faithful + Gould Personal Pension Plan yet, and would like information about the pension

Standard Life
0800 634 7479
0345 278 5641




Payment queries

For queries about how much you or Faithful + Gould are paying

Standard Life
0800 634 7479
0345 278 5641




Switching investments

For queries about your investments and changing your options

Standard Life
0345 278 5641
Monday - Friday, 9am-5pm




Accessing your pension money

You need to be 55 (may be subject to change) before you can access your pension savings. You can find out more about turning your savings into an income in the approaching retirement section of the website

Standard Life
0800 634 7479
0345 278 5641




Any other queries

If you’ve got any queries that aren’t answered here

Standard Life
0800 634 7479
0345 278 5641




Calls may be monitored and/or recorded to protect you and us, and help with our training. Call charges will vary.

Email

You can't make any changes to your company pension or get answers to your questions by email. This is because your pension details are private and we can't guarantee that any information in an email will be secure. There is no guarantee that any e-mail you send will be received or will not have been tampered with. You should not send personal details by e-mail.

But, you can send a secure message through online servicing

 Log in to online servicing

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life Assurance Limited
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

How to complain

We always aim to get our service right first time, so we’re sorry when things go wrong. If you have a complaint we want to hear from you so we can sort it out.