Common questions

Wherever you are in your retirement savings journey, this is where you can find out more about the Faithful + Gould Personal Pension Plan.

About the company pension

 What type of pension is it?

Your Faithful + Gould Personal Pension Plan is a Group Personal Pension. It’s designed to give you a flexible way to save for retirement.

 Who looks after it?

Standard Life Assurance Limited (SLAL) does. In the UK SLAL offer products to help customers with their life savings. SLAL is part of Phoenix Group and uses the Standard Life brand. SLAL is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Find out more about Standard Life 

 What are the charges?

The amount you’ll be charged in management and administration fees for your investments depends on how your fund is managed and what it invests in.

Find out more about the charges

Joining the company pension

 Who can become a member of the company pension?

It's most likely that you'll automatically become a member of the Faithful + Gould Personal Pension Plan.

Find out more about joining the Faithful + Gould Personal Pension Plan

 Can you leave the company pension after you join?

After you join the pension you have a month to decide if you want to stay opted in. Remember, if you decide to opt out you’ll miss out on the extra money from Faithful + Gould and tax benefits from HMRC.

More about opting out

If you leave the Faithful + Gould Personal Pension Plan or stop making payments after the one month opt-out period has ended, your payments can't normally be refunded and the payments from Faithful + Gould will stop. However, the payments that have already been made into your Faithful + Gould Personal Pension Plan will remain invested until you retire, and charges continue to be deducted.


 What if you already have a personal pension?

You can keep your personal pension as well as your Faithful + Gould Personal Pension Plan if you want to - but Faithful + Gould will only pay into your Faithful + Gould Personal Pension Plan.

You might be able to combine your pensions, but there's a few things to think about before you do this. Transferring isn't right for everyone.

More about combining your pensions


 What will you pay into your pension and can you change it?

The Government has set a minimum amount that usually has to be paid into the pension. Your employer may also set a minimum amount you need to pay. But remember, you can change the amount you pay if you want to.

If you want to make any changes to your payments, speak to Faithful + Gould to find out when and how you can do this.

You can find out more about payments here

 How much should you pay?

You can use the retirement planner tool to find out if you’re saving enough to give you the retirement you want. The retirement planner can also show you the impact of changing your payments.

Use the retirement planner

 Can you withdraw money from your pension?

Because your pension is set up to help you save for retirement, you normally can’t access any of your pension savings until you turn 55 (may be subject to change).

Find out more about how you can take your retirement income



 Where can you invest your money?

Where you invest your pension savings is up to you. Unless you choose a different option, when you become a member of your company pension, your pension savings will automatically be invested in the investment option that has been selected by your employer.

There are other investment options available to you – and it’s worth taking the time to find out about them.

And even when you’ve made choices, they’re not set in stone – you can review your investments and make changes if you want to.

Find out more about changing your investments

What happens if you leave

 What if you leave the company?

Regardless of why you leave, your pension is yours for life. You may be able to carry on paying into it after you change jobs - or you could choose to combine it with a new pension from your new employer. Transferring isn't right for everyone.

 What happens to your pension when you die?

When you die, any pot which remains can be passed on. Who receives it is at the discretion of Standard Life. You can let Standard Life know who you would like it to be paid to by completing an expression of wish form. As Standard Life decide who receives the pot, it is normally paid free of inheritance tax.

  • If you die before age 75, payments out will normally be free of income tax
  • If you die after age 75, payments out will normally be charged income tax at the beneficiary's marginal rate

Instruction for payment of death benefits form (PDF, 69KB)

If you change your mind about anything in the form, you just need to complete it again and send it to the address on the form.

Expression of wish for payment of the Lump Sum Death Benefit (PDF, 86KB)

If you die after you retire, your dependents may be able to continue to receive money from your pension. This will depend on how you set your retirement income up.

Taking your pension

 When can you take your pension?

From the age of 55 (may be subject to change) you can normally take some or all of your pension – even if you’re still working. And you have several options about how you turn your pension savings into income.

If you have health issues though, you may be able to take your pension early.



 How do you take your pension?

You can take flexible income, guaranteed income or cash. Remember you can also mix and match your options.

Explore your retirement options and use the tools.

To access all of these options you may need to move to a different pension product which offers this functionality.

 Where can I get guidance on my retirement options?

Access to impartial guidance

We recommend you seek appropriate guidance or advice to understand your options at retirement. You can get free guidance over the phone or face to face with Pension Wise, a service from MoneyHelper.

Go to or call 0800 138 3944.

MoneyHelper guides are also available at

Your pension value

 How do you find out how much your pension is worth?

The value of your pension is shown on your annual statement. You can also find this easily by logging on to online servicing.

Find out more about managing your pension online

 How do you find out what your pension might be worth at retirement?

You can find a projection of what your pension might be worth by logging in to online servicing.

It might also help to have an idea of how much you might need to retire. You can use this handy tool to pick the things you might like to do in retirement and work out how much it might all cost.

If you have more than one pension, you can see what they all add up to by using the retirement planner. The retirement planner can also give you an idea of what your pension could be worth, and show you how increasing your payments now can make a big difference when you retire.

Use the retirement planner

Important documents

To help you make an informed decision we've provided you with important information that you should read. You should print or save copies of these documents for future reference.

This document explains the features of the product.

Key features document (PDF, 234kb)

This document gives you an illustration of what your pension could be worth.

Key features illustration (PDF, 161kb)

Read this guide for more information on your investment options, including details about charges and fund codes.

How to choose the right investment options for your pension  (PDF, 740kb)

Read this guide for more information about how pensions work.

Planning for more in retirement (tax relief)  (PDF, 396kb)